Steam Database Gets Hacked

Valve urges users to monitor their credit card history.

Erik Norrisby Erik Norris


Hackers gonna hack, y’all. After the infamous hacking of Sony’s PlayStation Network earlier this year, it seems like a new network gets hacked and information gets compromised every other month. The latest database to get broken into is Valve’s Steam service.

This past Sunday the Steam forums were “defaced,” which led to a full-on investigation into the matter by Valve. However, Valve soon learned that more than just the Steam forums’ defenses where broken past. The intruders apparently managed to get access to the Steam database where information such as user names, passwords, game purchases, email addresses, billing addresses and encrypted credit card information is kept. But before you start freaking out, Valve is on the case and has everything under control, thus far.

In addition, Gabe Newell of Valve has issued an apology letter to Steam users, urging them to also stay diligent about monitoring their credit card purchases. Here’s the letter in full:

Dear Steam Users and Steam Forum Users,

Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.